FAQ's

1. What types of eyewear do you offer?

We offer a wide range of eyewear, including men's, women's, and kids' eyeglasses, as well as unisex and premium eyeglasses. Additionally, we have a selection of men's, women's, and unisex sunglasses, along with premium sunglasses.

2. What brands of contact lenses do you carry?

We carry a variety of contact lens brands including:

  • Optiano

  • Freshlook

  • Joli

  • Bella

  • Dahab

  • Freshkon

  • Flexcon

  • Aryan

  • Seed

  • Acuvue Moist

3. How can I place an order?

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

4. What payment methods do you accept?

We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery (COD) for certain locations. Details of accepted payment methods will be provided during checkout.

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or the courier's tracking portal.

6. What is your return and refund policy?

We offer a 30-day return policy for eligible items. Items must be unused and in their original packaging. For more information, please refer to our Return and Refund Policy.

7. Do you offer warranty on your products?

Yes, we offer a limited warranty on our products against manufacturing defects. The warranty period and terms vary by product. Please refer to the product details for specific warranty information.

8. How do I contact customer support?

You can reach our customer support team via email at optishadesinfo@gmail.com or by phone at 0322 2525245. We are here to assist you with any queries or concerns.

9. Are there any ongoing promotions or discounts?

We regularly offer promotions and discounts on our products. Please check our website's homepage or subscribe to our newsletter to stay updated on the latest deals.

10. Can I schedule an eye exam through your website?

Currently, we do not offer online scheduling for eye exams. However, we can recommend local optometrists and eye care professionals. Please get in touch with our customer support team for more information.