Return and Refund Policy

At OptiShades, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely happy with your order, we're here to help. Please read our return and refund policy below:

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused and in the same condition that you received it.

  • Packaging: The item must be in its original packaging, including all accessories, manuals, and documentation.

  • Proof of Purchase: A receipt or proof of purchase is required to process the return.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at optishadesinfo@gmail.com or call us at 0322 2525245 to request a return authorization.

  2. Package the Item: Securely pack the item in its original packaging and include all relevant documents.

  3. Shipping: We will provide you with the return shipping address and instructions. Please ensure the package is properly insured for its value.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

Shipping Costs

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

  • Faulty or Damaged Items: If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer support team to discuss the options available. Exchanges are subject to product availability.

Non-Returnable Items

Certain items are exempt from being returned:

  • Gift cards

  • Personalized or custom-made items

  • Clearance or final sale items

Contact Us

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at:

  • Email: optishadesinfo@gmail.com

  • Phone: 0322 2525245

Thank you for shopping with OptiShades. We appreciate your business and are committed to providing you with the best possible shopping experience.